Return & Refund

We stand behind the quality of every product we craft. With our 30-day return window, you have plenty of time to ensure our product is everything you hoped for. If it doesn't meet your expectations, we offer a straightforward returns process to ensure you're completely satisfied.

RETURN ELIGIBILITY

(Cutting Boards)

To be eligible for a return, your board must meet the following conditions:

  • Returned within 30 days of the delivery date

  • Unused, unwashed, and in its original condition

  • In original packaging with all protective materials

  • No signs of use, including knife marks, stains, or oil application

  • All original tags and documentation included

Items That Cannot Be Returned

  • Custom engraved or personalized boards

  • Bespoke or made-to-order items

  • Boards that have been used, washed, or oiled

  • Sale or clearance items (unless faulty)

  • Care products (oil, board cream) once opened

Earrings

To be eligible for a return, your board must meet the following conditions:

  • Returned within 30 days of the delivery date

  • Unused and in its original condition

  • In original packaging with all protective materials

  • All original tags and documentation included

Items That Cannot Be Returned

  • Custom engraved or personalized earrings

  • Bespoke or made-to-order items

  • Sale or clearance items (unless faulty)

    HOW TO RETURN YOUR ORDER

USE YOUR FREE RETURN LABEL

We'll email you a prepaid return shipping label. Simply attach it to your package and drop it off at your nearest post office or courier location. Returns are completely free.

CONTACT US

Email mslasercustom@gmail.com within 30 days of delivery with your order number and reason for return. We'll confirm eligibility and provide return instructions.

PACKAGE YOUR BOARD

Carefully repackage your item in its original packaging. Ensure it's well protected for the return journey. Include all original materials and documentation.

RECEIVE REFUND

Once we receive and inspect your return, we’ll process your refund within 5-7 days to your original payment method.You’ll receive a confirmation email.