Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
MS Laser, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase from us.
By using our website, you consent to the data practices described in this policy.
INFORMATION WE COLLECT
Personal Information You Provide
We collect information that you voluntarily provide to us when you:
Create an account or register on our website
Make a purchase or place an order
Subscribe to our newsletter or marketing communications
Contact us via email, phone, or contact forms
Participate in surveys, contests, or promotions
Leave reviews or comments on our website
This information may include:
Name and contact details (email address, phone number, postal address)
Billing and shipping addresses
Payment information (processed securely through our payment providers)
Account credentials (username and password)
Order history and preferences
Any other information you choose to provide
Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
IP address and geographic location
Browser type and version
Device type and operating system
Pages visited and time spent on each page
Referring website or source
Date and time of your visit
Cookies and similar tracking technologies (see our Cookie Policy for details)
HOW WE USE YOUR INFORMATION
We use the information we collect for various purposes, including:
Order Processing and Fulfillment
Process and fulfill your orders
Arrange shipping and delivery
Send order confirmations and updates
Process payments and prevent fraud
Handle returns, exchanges, and refunds
Customer Service and Communication
Respond to your inquiries and support requests
Provide customer service and technical assistance
Send important notices about your account or orders
Communicate about products, services, and promotions
Website Improvement and Personalization
Analyze website usage and performance
Improve our products, services, and user experience
Personalize content and product recommendations
Remember your preferences and settings
Conduct market research and gather feedback
Marketing and Advertising
Send newsletters and promotional emails (with your consent)
Display targeted advertisements on our website and third-party platforms
Measure the effectiveness of our marketing campaigns
Inform you about new products, collections, and special offers
Legal and Security
Comply with legal obligations and regulations
Protect against fraud, unauthorized access, and illegal activities
Enforce our terms and conditions
Resolve disputes and troubleshoot problems
HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following categories of recipients:
Service Providers
We work with trusted third-party service providers who help us operate our business and deliver our services. These include:
E-commerce platform providers (Shopify)
Payment processors and financial institutions
Shipping and logistics companies
Email marketing and communication platforms
Analytics and data analysis services
Customer service and support tools
Web hosting and cloud storage providers
These service providers are contractually obligated to use your information only to perform services on our behalf and to protect your information.
Business Transfers
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the new owner or successor entity.
Legal Requirements
We may disclose your information when required by law, legal process, or government request, or when we believe disclosure is necessary to:
Comply with applicable laws and regulations
Respond to lawful requests from public authorities
Protect our rights, property, or safety
Prevent fraud or illegal activities
Enforce our terms and conditions
With Your Consent
We may share your information with other third parties when you have given us explicit consent to do so.
DATA SECURITY
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
Secure Socket Layer (SSL) encryption for data transmission
Secure servers and encrypted databases
Regular security audits and vulnerability assessments
Access controls and authentication requirements
Employee training on data protection and privacy
Secure payment processing through PCI-DSS compliant providers
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain and improve our security practices.
DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Specifically, we retain:
Account information: Until you request account deletion or close your account
Order and transaction data: For 7 years to comply with tax and accounting requirements
Marketing communications: Until you unsubscribe or opt out
Analytics data: In anonymized form for up to 26 months
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements.
YOUR PRIVACY RIGHTS
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
You have the right to request access to the personal information we hold about you and receive a copy of your data in a portable format.
Correction
You have the right to request that we correct any inaccurate or incomplete personal information about you.
Deletion
You have the right to request that we delete your personal information, subject to certain legal exceptions and retention requirements.
Objection and Restriction
You have the right to object to or request restriction of certain processing activities, including marketing communications and automated decision-making.
Withdraw Consent
Where we process your information based on your consent, you have the right to withdraw that consent at any time.
Opt-Out of Marketing
You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
To exercise any of these rights, please contact us at simalasercustom.com. We will respond to your request within 30 days.
CHILDREN'S PRIVACY
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 years of age.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information from our servers.
THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Eirlys Studio. This Privacy Policy does not apply to these third-party sites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.
Third-party services we use include:
Social media platforms (Facebook, Instagram, Pinterest)
Payment processors (Stripe, PayPal)
Analytics providers (Google Analytics)
Advertising networks